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  • Commonly Faced Issues

    • General Questions
    • Technical

  • Accounts and Settings

    • Accounts
    • Settings

  • Troubleshooting

    • Devices
    • General
    • Web
    • iOS
    • Android
    • Chromecast & Airplay

  • Billing

    • Subscription
    • Telco
  • Commonly Faced Issues
  • Accounts and Settings
  • Troubleshooting
  • Billing
    • Back to Spuul.com

  • Commonly Faced Issues

    • General Questions

      • How much data does it consume to watch the entire movie on Spuul?
      • What are the different pricing modules to watch movies on Spuul?
      • How do I watch Rental movies?
      • I am an iOS user. Where do I download the app?
      • I don't want to download Spuul from Google Play/I don't have access to Google Play. How do I get the Spuul app?
      • I forgot my password. How do I reset my password?
      • How does Spuul rate a movie?
      • What does streaming of movies mean? Is it safe?
      • What do I need to start using Spuul?

    • Technical

      • How do I cast movies using Chromecast from my Android phone or tablet?
      • Can I watch the movie I have purchased simultaneously on multiple devices and computers?
      • The videos have poor quality. How do I make the video streams better?
      • I can see the video, but I cannot hear any sound

  • Accounts and Settings

    • Accounts

      • I can't find my verification email and I have no idea how to verify my account. Help!
      • I have trouble logging into my account
      • Where do I go to edit details of my account?
      • How do I sign up?
      • How Do I Change My Password On Spuul?

    • Settings

      • How Can I Watch Movies On My Apple TV?
      • How do I use the download feature?
      • Can I watch a movie on one device, and continue watching it on another?
      • Can I download the movies and watch later?
      • Can I watch the movies on my TV?

  • Troubleshooting

    • Devices

      • Which devices is Spuul available on?

    • General

      • How much data does it consume to watch the entire movie on Spuul?
      • The videos have poor quality. How do I make the video streams better?
      • How do I control the amount of bandwidth used for a movie?
      • Help! I don't see any subtitles. How do I make the subtitles appear?
      • How do I improve the quality of the movie I'm streaming?

    • Web

      • I have a fast internet connection, yet the video continues to buffer
      • My screen freezes, lags, or stutters after several minutes of watching. What's going on?

    • iOS

      • I can't find my verification email and I have no idea how to verify my account. Help!
      • How do I delete my "Unfinished" movies?
      • I don't want to be a Spuul user anymore. How do I delete my Spuul account?
      • Help! I don't see any subtitles. How do I make the subtitles appear?
      • I purchased a subscription but I don't seem to have a premium account
      • If the app crashes while I'm watching a movie, does it save as an unfinished movie?
      • I get Facebook login error when I tried to sign in with Facebook
      • Can I watch the movies on TV?
      • Can I watch the movies on my computer through my iOS devices?
      • How do I watch premium movies?

    • Android

      • I purchased a subscription but I don't seem to have a Premium account
      • How Do I Download A movie offline On the Spuul Android App? I would like to watch movies without an internet connection.
      • How Do I Rent a Movie on Android? How Do I Pay For Them?
      • How Do I Edit My Profile Information?
      • How Do I Sign Up to Spuul With Facebook?
      • How Do I Sign Up With My Email?
      • How Do I Download and Install the Spuul App?
      • I paid for a Premium subscription but it's not showing on my Android device! What should I do?
      • I can't find my verification email and I have no idea how to verify my account. Help!
      • I don't want to be a Spuul user anymore. How do I delete my Spuul account?
      • I don't see any subtitles. How do I make the subtitles appear?
      • If the app crashes while I'm watching a movie, does it save as an unfinished movie?
      • Can I watch the movie I have purchased simultaneously on multiple devices and computers?
      • Can I watch a movie on one device, and continue watching it on another?
      • The videos have poor quality. How do I make the video streams better?
      • Can I watch the movies on my computer through my Android device?
      • How do I watch Premium movies?
      • Where do I download the app?

    • Chromecast & Airplay

      • How do I get subtitles to show on my Apple TV?
      • How do I setup AirPlay?
      • What do I need to use AirPlay?

  • Billing

    • Subscription

      • ★ How do I cancel my Vision Asia Spuul Subcription?
      • Spuul Wallet
      • Can I place my Premium subscription on hold if I am away or on vacation?
      • Can I request for a refund if I don't like the service?
      • I don't have a PayPal account. Is there another way to pay for the movies?
      • Can I buy access with PayPal for movies from anywhere in the world?
      • Do you send us any bills for using the service? How does the site work with PayPal?
      • If I buy a Special movie for 72 hours, how will I know my 72 hours are up?
      • For Premium and Rental movies, is there a limit on how many times I can watch the same movie?
      • I purchased a subscription but I don't seem to have a Premium account
      • How do I cancel my Spuul premium subscription/via Apple iTunes?
      • How do I cancel my Spuul premium subscription?
      • I have a Premium subscription but it's still showing that I don't have one

    • Telco

      • How to cancel your Spuul subscription on Airtel
      • How to cancel your Spuul subscription on Vodafone
      • How to cancel your Spuul subscription on Ooreedoo Kuwait
      • How to cancel your Spuul subscription on Idea
      • How to activate your VIVA Bahrain - monthly Spuul’s subscription.
      • How to cancel your Spuul subscription on Etisalat
      • How to cancel your Spuul subscription on Du