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Commonly Faced Issues
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General Questions
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How much data does it consume to watch the entire movie on Spuul?
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What are the different pricing modules to watch movies on Spuul?
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How do I watch Rental movies?
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I am an iOS user. Where do I download the app?
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I don't want to download Spuul from Google Play/I don't have access to Google Play. How do I get the Spuul app?
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I forgot my password. How do I reset my password?
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How does Spuul rate a movie?
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What does streaming of movies mean? Is it safe?
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What do I need to start using Spuul?
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How much data does it consume to watch the entire movie on Spuul?
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Technical
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Accounts and Settings
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Accounts
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Settings
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Troubleshooting
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Devices
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General
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How much data does it consume to watch the entire movie on Spuul?
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The videos have poor quality. How do I make the video streams better?
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How do I control the amount of bandwidth used for a movie?
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Help! I don't see any subtitles. How do I make the subtitles appear?
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How do I improve the quality of the movie I'm streaming?
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How much data does it consume to watch the entire movie on Spuul?
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Web
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iOS
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I can't find my verification email and I have no idea how to verify my account. Help!
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How do I delete my "Unfinished" movies?
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I don't want to be a Spuul user anymore. How do I delete my Spuul account?
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Help! I don't see any subtitles. How do I make the subtitles appear?
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I purchased a subscription but I don't seem to have a premium account
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If the app crashes while I'm watching a movie, does it save as an unfinished movie?
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I get Facebook login error when I tried to sign in with Facebook
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Can I watch the movies on TV?
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Can I watch the movies on my computer through my iOS devices?
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How do I watch premium movies?
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I can't find my verification email and I have no idea how to verify my account. Help!
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Android
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I purchased a subscription but I don't seem to have a Premium account
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How Do I Download A movie offline On the Spuul Android App? I would like to watch movies without an internet connection.
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How Do I Rent a Movie on Android? How Do I Pay For Them?
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How Do I Edit My Profile Information?
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How Do I Sign Up to Spuul With Facebook?
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How Do I Sign Up With My Email?
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How Do I Download and Install the Spuul App?
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I paid for a Premium subscription but it's not showing on my Android device! What should I do?
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I can't find my verification email and I have no idea how to verify my account. Help!
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I don't want to be a Spuul user anymore. How do I delete my Spuul account?
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I don't see any subtitles. How do I make the subtitles appear?
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If the app crashes while I'm watching a movie, does it save as an unfinished movie?
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Can I watch the movie I have purchased simultaneously on multiple devices and computers?
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Can I watch a movie on one device, and continue watching it on another?
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The videos have poor quality. How do I make the video streams better?
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Can I watch the movies on my computer through my Android device?
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How do I watch Premium movies?
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Where do I download the app?
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I purchased a subscription but I don't seem to have a Premium account
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Chromecast & Airplay
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Billing
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Subscription
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How do I cancel my Vision Asia Spuul Subcription?
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Spuul Wallet
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Can I place my Premium subscription on hold if I am away or on vacation?
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Can I request for a refund if I don't like the service?
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I don't have a PayPal account. Is there another way to pay for the movies?
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Can I buy access with PayPal for movies from anywhere in the world?
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Do you send us any bills for using the service? How does the site work with PayPal?
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If I buy a Special movie for 72 hours, how will I know my 72 hours are up?
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For Premium and Rental movies, is there a limit on how many times I can watch the same movie?
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I purchased a subscription but I don't seem to have a Premium account
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How do I cancel my Spuul premium subscription/via Apple iTunes?
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How do I cancel my Spuul premium subscription?
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I have a Premium subscription but it's still showing that I don't have one
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How do I cancel my Vision Asia Spuul Subcription?
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Telco
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How to cancel your Spuul subscription on Airtel
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How to cancel your Spuul subscription on Vodafone
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How to cancel your Spuul subscription on Ooreedoo Kuwait
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How to cancel your Spuul subscription on Idea
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How to activate your VIVA Bahrain - monthly Spuul’s subscription.
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How to cancel your Spuul subscription on Etisalat
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How to cancel your Spuul subscription on Du
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How to cancel your Spuul subscription on Airtel
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